Welcome

As we and our neighbours seek to improve service delivery to citizens, we may learn from each-others’ successes, how we avoided pitfalls, and how problems were overcome.

The Civil Service Institute of New Zealand (NZCSI) has a vision of a dialogue between New Zealand and our Asia-Pacific regional partners.

New Zealand has pioneered many developments, such as a single rate Goods and Services Tax, a single law for State Owned Enterprises, output based budgeting, a Fiscal Responsibility Law and in 2019 New Zealand produced its first Wellbeing Budget.

Neighbours such as Singapore, Malaysia and Australia have also been innovative in health, ICT regulation, and core Civil Service training. New Zealand and the developing countries of the region have many experiences to share.

Hon. David Butcher
Executive Director, Civil Service Institute 
Former Minister of Commerce & Minister of Energy

The CSINZ offers training and capacity strengthening in areas of great interest to governments of the new millennium. Our emphasis is on the areas where New Zealand has been a pioneer, including:
  • New Models of Governance;
  • Transparency and Anti-Corruption measures;
  • DBPS Systems (Delivering Better Public Services)
  • Functional Leadership for the State Sector
  • Mobile Outreach
  • Sourcing Strategies and Management
  • Public Sector Change Management

Courses


The customisation of programmes in New Zealand and in client home-country locations is a mainstay of the Institute's ability to meet clients’ needs. While mentoring and study visits are by their nature tailored to each client, established courses can also be customised to improve their effectiveness for a client's context, including delivery in the client’s home-country.

Course Types

 
  • Workshops
  • Parliamentary Visits
  • Seminars
  • Short term training
  • Mentoring and Coaching
  • Public Service Announcements
  • Study visits / Tours
  • Training of professionals
 

CSINZ offers training and capacity strengthening in areas in which New Zealand is renowned, including:

Civil Service Reform (1 - The State Sector):
Tracking the development of the civil service, how it has changed over the years, and the benefits of innovative approaches for the state sector.
Civil Service Reform (2 - Public Sector Management):
This programme tracks the development of the civil service, how it has changed over the years, and the benefits of innovative ap­proaches in the management of the public sector.
Managing the Executive:
Reviewing how ministers can get the best out of their ministry in support of their policy agenda.
Managing Parliament:
Designed to explore the methods that the New Zealand Parliament uses to interact with citizens and to identify ways that these methods can be adopted to your country's needs.

OTHER COURSE TOPICS:
  • New Models of Governance
  • Transparency and Anti-Corruption measures
  • DBPS Systems (Delivering Better Public Services)
  • Functional Leadership for the State Sector
  • Mobile Outreach
  • Sourcing Strategies and Management
  • Public Sector Change Management