The Civil Service Institute of New Zealand (CSINZ) has been established to showcase the excellence of New Zealand’s approach to public service. The bespoke and off-the- shelf capacity development programmes covers a diverse range of knowledge, skills and competencies required of the modern public servant. The training solutions are factored to ensure international best practices.

The customisation of programmes in New Zealand and in client home-country locations is a mainstay of the Institute’s ability to meet clients’ needs. While mentoring and study visits are by their nature tailored to each client, established courses can also be customised to improve their effectiveness for a client’s context, including delivery in the client’s home-country.

  •   Workshop
  •   Seminars
  •   Parliamentary Visits
  •   Short Term Training
  •   Mentoring and Coaching
  •   Public Service Announcements
  •   Study Visits / Tours
  •   Training of Professionals


Centre of Executive Governance

Offers only bespoke programmes for the highest level of civil administration. The programmes cover leadership, management and policy capacity development.

Centre for Administration Excellence

Offers both bespoke and off-the- shelf programmes to senior level of civil administration. The programmes cover bench marked best practices in public service management.

Centre for Public Service Proficiency

Offers face-to- face and blended learning solutions to the diverse skills and competencies required of civil administration at national , regional and local government levels.



EASE OF DOING BUSINESS New Zealand is number one in the World (World Bank East of Doing Business Survey), for Ease of Starting a Business (registering a company), Obtaining Construction Permits, Registering Property, Ease of Getting Credit and Protecting Minority Investors
WORLD ECONOMIC FORUM New Zealand is Number one in East Asia for its Human Capital as determined by the WEF Human Capital Index Transparency International
TRANSPARENCY INTERNATIONAL New Zealand consistently achieves the status of one of the least corrupt countries in the World
OUTPUT BASED BUDGETING In 1989 New Zealand was the first country in the World to set out its national budget on the basis of OUTPUTS (i.e. what was produced), rather than INPUTS (resources consumed)
ACCRUAL ACCOUNTING New Zealand was a leader in moving government accounting from a cash only basis to taking account of receivables and anticipated liabilities, showing a more accurate picture of government performance. Accrual accounting is now used in all government departments and agencies.
BALANCE SHEET OF GOVERNMENT New Zealand was the first country to present a balance sheet of government showing the value of govern­ment assets and liabilities
FISCAL RESPONSIBILITY Since 1992, New Zealand has operated a Fiscal Responsibility law, requiring both national and local government to publish, before any elections, a true and accurate picture of that government’s fiscal position.
INFLATION TARGETING New Zealand was the first country in the World to separate the management of monetary policy from the political process: after agreeing an inflation target with the government, the Reserve Bank’s function is to manage monetary policy.
CORPORATISATION In April 1987, seven government departments became nine companies registered under the Companies’ Act, with directors drawn from the private sector. Still more were corporatized later. The companies are owned by Shareholding Ministers (the Minister of Finance and the Minister of State Enterprises). The Directors implement the Statement of Corporate Intent negotiated with the Ministers. Any changes are reported to Parliament.
LOCAL GOVERNMENT REFORM New Zealand has conducted two major streamlining efforts for local government since 1988. The first reduced the number of authorities from more than 800 to approximately 90, and distinguished regional functions from local. The second aimed to allow major metropolitan areas to amalgamate regional functions and/or to set up a single unified regional government.
FISHERIES MANAGEMENT New Zealand was the first country to introduce a scientifically based quota management system to manage fishing stocks to end overfishing and restore species that had been over fished
PORT REFORM New Zealand carried out one the World’s most successful port reforms, increasing productivity by an average in excess of 50% and increased the hinterland for economic harvesting of forest products from 80km from a port to 150km from a port (nowhere in NZ is more than 150km from a port.
ELECTRICITY MARKET New Zealand was one of the first countries to deregulate its electricity market, with prices now determined every 30 minutes at 240 nodes of a centrally managed exchange. Since the market came into operation 72% of all new power generation has been efficient, unsubsidized renewable energy, mostly cogeneration and gee-thermal. Widely regarded as the most successful market in the World.
PROMOTION OF INTERNATIONAL TRADE From 1938 until 1982 New Zealand’s manufacturing was heavily protected from competition. From 1982, New Zealand and Australian markets have been progressively integrated through Closer Economic Relations. Trade Minister Rt Hon Mike Moore popularised trade issues and after a brief spell as Prime Minister became Director General of the World Trade Organization 1999-2002. As Ambassador to Wash¬ington he played a major role in restoring confidence in the WTO system, promoted a new round of multilateral negotiations, and secured China and Chinese Taipei entry to the WTO.
OMBUDSMAN New Zealand was one of the first Commonwealth Parliaments to appoint an Ombudsman, to independently enquire into the actions of officials and government agencies in implementing government policies, following complaints from citizens.